Refund & Cancellation Policy

Effective Date: October 5, 2026

At WebTemplateHub, we maintain transparency regarding the delivery of digital intellectual property and custom engineering labor. Because our catalog includes irrevocable downloadable files and direct hands-on technical time, our refund parameters are defined below.

1. Digital Template Downloads (DIY Bundle)

Digital downloads represent immediate, non-returnable digital property:

Standard Policy: Due to the instant delivery nature of digital files (Elementor .json archives, graphic assets, and technical documentation), all DIY template sales are strictly final and non-refundable once downloaded.

Technical File Defect Exception: If an archive contains a confirmed technical corruption that cannot be successfully restored or resolved by our engineering desk within 3 business days of an inquiry, a full 100% refund will be granted.

Pre-Purchase Inquiries: If you have questions regarding compatibility with specific WordPress setups or hosting tiers, you must reach out to support prior to checkout.

2. Done-For-You Setup Services

For all hands-on technical configuration orders:

Prior to Work Commencement: You may cancel your order for a 100% refund provided cancellation is logged before server credentials have been submitted and before any technician has initiated configuration.

In-Progress or Finished Work: Once our technical team logs into your hosting environment or begins site deployment, fees for the setup tier become non-refundable, as this reflects completed technical labor hours.

Server Environment Incompatibility: In the rare event your hosting infrastructure cannot satisfy mandatory WordPress/Elementor server requirements (such as deprecated PHP limits) and alternative hosting cannot be arranged, the setup fee portion will be refunded in full.

Chargebacks & Fraudulent Disputes: Initiating an unauthorized dispute or chargeback without prior communication with our support desk will result in immediate and permanent revocation of all commercial template licenses and access to template updates.

3. Refund Request Submission Procedure

To submit a legitimate technical refund inquiry or cancellation request:

Send an email to support@webtemplatehub.com with the subject line “Billing Inquiry / Order [Your Order Number]”.

Attach your payment transaction receipt along with clear diagnostic screenshots or screen recordings illustrating the issue.

Our billing and technical resolution team reviews all tickets within 24 to 48 business hours.